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Amazing People Have To Say About Me

These could be your success stories as well

Joan Johnston is a true leader in customer service, combining transformative insights with actionable strategies. Her ability to turn challenges into opportunities sets her apart, making this book a must-read for anyone seeking to master effective and meaningful service.

Raymond Aaron

NY Times Best Selling Author

As the founder of Integrated Wealth Systems and a New York Times bestselling author, I have read countless books on personal and professional development. The Customer Whisperer: Turning Complaints into Compliments with a Wave of Your Wand by Joan Johnston stands out as truly exceptional. This captivating book is a must read if you are seeking to elevate your customer service skills.

Loral Langemeier

The Millionaire Maker

Over the past two decades, I have consistently admired Joan's exceptional approach to customer service. Her methods are both empathetic and efficient, ensuring every client feels heard, valued, and supported. Her unwavering dedication to excellence is a hallmark of her work, leaving a lasting positive impression on everyone she serves.

Robert Rotondo

Real Estate Broker

The author’s support-driven leadership and deep insight into customer-centric service excellence make this book a powerful guide. With practical strategies and thoughtful inspiration, it’s a must-read for anyone looking to enhance stakeholder relationships and elevate service delivery.

Desreen Bennett

Entrepreneur

Joan Johnston is an extraordinary expert in customer service! During our conversation, she encouraged me, validated my expertise, and reminded me of the value I bring to my work.

Jana Marie Toutolmin

The Catalyst Academy

Step #2: Watch To Expect Next...

I look forward to speaking with you about your current situation and what you're looking to achieve.

I request you to be in a quiet spot with good internet / data connect so we can have a great conversation.

This will be a Zoom call, and all the details will be sent to the email address you provided when booking the call.

If you cannot devote your full attention (driving the car, on the go, etc.) we will not continue the call.

If you are a good fit for one of my programs then I will extend an invitation for you to join. This will not be a hard sell pitch on the call, this will be like a conversation with a friend. I am very particular with whom I allow into the program.

Joan Johnston

Remember to add the call DATE & TIME to your calendar 👍🏼

Are You Next?

The Complaints To Compliments Program is a 90-day online coaching experience designed for leaders and organizations who want to turn customer complaints into opportunities, boost team morale, and protect their brand reputation. This program gives you the tools and strategies to create happier customers, motivated teams, and lasting business success.

  • Know exactly how to respond to any customer complaint with confidence, turning frustrations into compliments effortlessly.

  • Create a loyal customer base by learning how to prevent complaints before they even start – saving time, money, and stress.

  • Build a highly motivated and engaged team using proven strategies to reverse burnout and maintain high morale.

  • Handle angry customers with ease by following simple, effective protocols that protect your team and brand reputation.

  • Transform your organization into a customer service powerhouse that retains clients, reduces turnover, and boosts profits.

Imagine getting noticed for your great work, feeling confident in your leadership, and all this without anyone at your company even knowing you're leveling up.

This custom 90 day coaching program gives you everything you need to thrive, from weekly masterminds to my unique Finding Happy Customer Happy Team Blueprint. It's time to stop hiding and confront the customer complaints head on and turn it around to your advantage.

I provide, straight forward path that's unique to each of my client's situation and goals.

"What do I get in the program?"

  • Access to Happy Customer Happy Team BlueprintTM online training modules

  • Monthly live group Q&A mastermind sessions (2hrs each)

  • Monthly 1-1 accountability follow ups

  • Author Signed Copy Book

  • BONUS: Employee Burnout Reversal System (worth $2997)

  • BONUS: Daily 10 min Morale Booster Strategies (worth $1997)

  • BONUS: Unresolved Complaints Handling Protocols (worth $3997)

  • BONUS: Handling Angry Customers Rulebook (worth $997)

  • BONUS: Customer Compensation Calculator (worth $3997)

  • BONUS: High Efficiency Onboarding Training Manual (worth $1997)

  • BONUS: Brand Reputation Enhancement Toolkit (worth $3997)

  • FAST-ACTION BONUS: Frictionless Cross Department Communication Lines (worth $2997)

  • FAST-ACTION BONUS: Internal Team Conflict Resolutions (worth $1497)

  • FAST-ACTION BONUS: Organization Wellness Balancer (worth $3997)

90-Day Coaching Program: Over the next 90 days, I’ll personally guide you through everything you need to turn complaints into compliments, prevent issues before they arise, and create a motivated team. Together, we’ll transform your organization from the inside out.

Access to the Happy Customer Happy Team Blueprint™: This is the heart of the program. I’ve poured my decades of experience into these modules to give you the step-by-step roadmap for building happier customers and a more engaged team. You can follow these at your own pace.

Half-Day Workshops: These focused, half-day workshops are where the magic happens. I’ll show you exactly how to handle complaints, inspire your team, and boost your organization’s reputation. You’ll walk away with actionable strategies you can use immediately.

Monthly Live Group Q&A Mastermind Sessions (2hrs Each): Every month, you’ll join me and a group of like-minded leaders for a live mastermind. This is your chance to ask questions, share wins, and get direct insights from me on how to overcome your biggest challenges.

Monthly 1-1 Accountability Follow-Ups: I know how hard it can be to stay on track, so I’ll be there for you with personal, one-on-one follow-ups every month. Together, we’ll make sure you’re implementing everything and seeing real results.

Author-Signed Copy of The Customer Whisperer: This book is my life’s work, and I’m so excited to share it with you. You’ll receive a signed copy, filled with practical strategies to resolve complaints, boost morale, and turn every customer interaction into a win for your organization.

"How do I get started?"

  • Book a 1-1 Power Call to find out if you are the right fit for the program

  • Once you join then we begin with a 1-1 welcome onboarding call

  • Start implementing The Happy Customer Happy Team Blueprint

  • Followed by weekly coaching calls to help you with your specific issues

"What happens in the 12 weeks?"

WEEK 1 : Defining The Finish Line

We’ll start by digging deep into your organization’s challenges. Together, we’ll uncover the root causes of customer complaints and team burnout, giving you a clear picture of what’s holding your organization back.

WEEK 2-3 : Getting you setup

Engage with Your Staff

Build trust and connection with your team. You’ll learn how to open the lines of communication and lay the foundation for meaningful change.

Create a Customer-Centric Culture

Shift your organization’s mindset to prioritize customer satisfaction and employee engagement. We’ll create actionable steps to align everyone with this vision.

Empower and Train Staff

Equip your team with the tools and confidence they need to handle complaints effectively and maintain high morale, even in tough situations.

WEEK 4-10 : Finding Leader In Your Roadmap

Incentivize Positive Engagement

Celebrate and reward actions that improve customer experiences and foster teamwork, creating a ripple effect of positivity across your organization.

Monitor and Adjust the Work Environment

We’ll set up systems to continuously assess your workplace, ensuring that your environment supports productivity, morale, and customer satisfaction.

Leverage Customer Feedback

Turn customer feedback into actionable insights. You’ll learn how to make customers feel heard while using their input to improve your service strategies.

WEEK 11-12 : Evaluation & Celebration

Build Long-Term Customer Relationships

Turn every satisfied customer into a loyal advocate for your organization by building trust and consistently exceeding expectations.

Measure Success and Iterate

Track your progress, measure results, and fine-tune your approach to ensure continuous growth and success.

Promote Success Stories

Share your wins! By celebrating your team’s achievements and success stories, you’ll inspire your staff and reinforce your reputation as a leader in customer service excellence.

Amazing People Have To Say About Me

These could be your success stories as well

Joan Johnston exemplifies prolific thinking, allyship, and emotional intelligence in the field of customer service. Her insights and expertise make her a true champion and the ideal author to share such an important message—one that deserves to be read and revisited time and time again. It is a privilege to have witnessed Joan’s remarkable talents, and I can confidently say that this book is a true gem.

Ramzan Khadim

3-time Award Winning Horticulturist

Joan Johnston has been my coach, mentor, manager, and trusted friend for many years.

"One of the most valuable lessons Joan taught me is that exceptional service goes beyond treating people how I want to be treated; it’s about understanding and treating people how they want to be treated. Every individual has unique needs and recognizing this has transformed how I approach both work and life.

Caroline Furgiuele

Customer Service Professional and Advocate

Joan’s book is an essential resource for any professional seeking practical, innovative solutions to enhance customer service and achieve tangible results.

Raymond Volney

Paradise Properties, St. Lucia Real Estate

The Customer Whisperer” offers actionable insights and strategies that have already improved my team’s customer satisfaction. It’s a must‐read for any business leader seeking to build loyal customer relationships.

Anne Marie Tomlinson

DANIER Leather Retiree & YMCA Volunteer

Joan’s exceptional attention to detail and unwavering professionalism make her stand out in all she does. She embodies the principle that “how you do anything is how you do everything.

Colin Keddy

Director of Family Office, TAAG Wealth Management

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Results may not be typical or expected for every person. No results are guaranteed with the help of this book and systems described in the book. Individual results will vary according to effort, determination hard work and available budget.

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